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Courses

Our training courses are tailored to the individual needs of the needs of each client. Our clients tell us that it is our attention to their business operations and needs that creates real business benefits for them.  

Our courses are lively, engaging, creative, interactive and enjoyable! 

See below for a list of courses currently available and click on the links to see further details.

Outstanding reception and customer service skills

Overview

Customers and clients form an impression about an organisation when they walk through the door and are greeted by the receptionist or they phone and the receptionist answers the telephone.

The receptionist’s professionalism represents the organisation’s values and brand. To properly reflect this the receptionist must represent their organisation through their appearance, behaviour, attitude, business manners and communication skills.

The course aims to improve the way receptionist and front desk personnel interact and communicate with customers or clients.

This course follows a facilitator led workshop format, with a range of interactive activities, case studies, and models, along with group work, and individual activities.

Who should attend

This course is specifically designed to address the needs of those who sit at the front desk and who are the first ambassadors for their organisation.

Benefits

The skills and techniques introduced on the course aim to lower stakeholder turnover, dissatisfaction and frustrations; as well as reduce stress for the receptionist and other team members.

Topics

• The A,B, C’s of Business - Appearance, Behaviour and Communication.
• Image on The Telephone
• Effective and Professional E-mails
• Handling Difficult People
• Action Plan

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